Wondering where things are at with your order? You can check the current status of your current orders by logging in. Just click on 'account history' for all the details. The order process begins just about immediately after your online purchase is completed. As soon as we locate the item in our stock, we’ll approve your payment and send your package on its way. You won’t be charged for the item until it is shipped to you.
Sometimes items become temporarily out of stock. If you order one of these items, we’ll send you an email letting you know that the item is on backorder, and give you an expected delivery date. We won’t charge you until we’ve sent the item.
Cancelling an Order
If you’ve made an error in an order you’ve just placed, please contact us immediately. We’ll do our absolute best to try and stop the order in our system. However, because we try to fulfil your orders as fast as we possibly can, it may have already gone through. If this has happened, then you will need to return or exchange the item. We tell you how to do this in our returns and exchanges section.
We accept Visa, Mastercard and Untouched World™ online gift vouchers as forms of payment. We’re sorry but we can’t accept cheques or cash.
If you are having trouble with our site accepting your credit card, check to make sure you have entered the right card number and expiry date. If this still doesn’t work, we recommend you contact your credit card company.